Summary: Takes telephone or customer walk-in orders for flat glass as well as files orders,  orders parts and schedules for mobile or in-house jobs by performing the following duties. 

Duties and Responsibilities include the following. Other duties may be assigned.  

1. Communicates with contractors, homeowners, businesses and other retail customers for  flat glass orders via telephone or walk-in. 
2. Schedules flat glass orders. 
3. Orders, receives and verifies parts. 
4. Prepares documentation and inputs documentation into the computer system. 5. Communicates with flat glass technicians. 
5. Answers multi-line telephone system, takes accurate messages as well as screens and  directs telephone calls for management in a professional manner. 
6. Keeps work area stocked and organized. 
7. Monitors voicemail. 
8. Disposes of all trash at the end of the day. 
9. Stocks bathrooms as needed and disposes of trash on a daily basis. 
10. Takes deposits for orders and payments for orders being picked up. 
11. Abides by the company’s “Drug Free Workplace” Policy.  

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential  functions. 

Education/Experience: 

High school diploma or general education degree (GED); or equivalent combination of education and  experience. 

Language Ability: 

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write  simple correspondence. Ability to effectively present information in one-on-one and small group situations  to customers, clients, and other employees of the organization. 

Math Ability: 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,  and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability:  

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram  form. Ability to deal with problems involving several concrete variables in standardized situations. 

Computer Skills:  

To perform this job successfully, an individual should have knowledge of internet software. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters  while performing the essential functions of this job. Reasonable accommodations may be made to enable  individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to  successfully perform the essential functions of this job. Reasonable accommodations may be made to  enable individuals with disabilities to perform the essential functions. 

The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this  job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally  required to stand and walk.